New Business Processor

Job Locations US-CA-Woodland Hills
Customer Service/Support
Regular FT


This role works with brokers and carriers to evaluate new cases and insure timely approval and processing of applications.


  • Evaluates new case and add-on risks, assuring timely and quality underwriting by:
    • Evaluating enrollment materials and detailed medical records to determine underwriting actions.
    • Enroll new groups and members on carrier's online systems.
    • Review final rates, benefit options, and underwriting requirements.
    • Generating quotes, based on actual enrollment, to ensure accurate premiums are being sent to the carrier.
    • Notifying agents/brokers of overdue premium payments and status of cases, whether the cases are approved, declined, or withdrawn.
    • Processing of broker of record change letters and licensing for agents to assure new agents are correctly paid, carrier guidelines are followed, and agents/brokers are properly appointed with each carrier.


  • High School diploma or equivalent required.
  • Associate degree preferred.
  • Minimum of one (1) year of underwriting or related medical insurance experience required.
  • Working knowledge of medical conditions/terminology and insurance products.
  • Basic understanding of underwriting principles.
  • Strong knowledge of Microsoft Office, specifically Excel, Word, and Outlook; proficient in web browsers.
  • Communicate effectively with all levels of internal and external personnel, both verbally and in writing.
  • Negotiate with agents and brokers.

Who We Are

At BenefitMall, we believe a company is only as good as its investment in an employee’s future. We offer professional growth and tuition reimbursement, a rewarding wellness program, and numerous employee discount programs. In addition to our family centered, casual work environment, joining our team means receiving competitive compensation, comprehensive health benefits, paid time-off, employer-paid holidays, and 401(k) match.


When you join BenefitMall, you aren’t just starting a new job, you become an important part of our growing and collaborative team. With over 40 years of providing benefits and payroll services nationally, BenefitMall is an industry-leader dedicated to offering top-notch solutions to our clients.


We are an EOE F/M/D/V


BenefitMall provides equal employment opportunities to all employees and applicants for employment without regard to race, color creed, religion, sex, national origin, age, citizenship, disability, veteran status or any other protected status. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.


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